Shipping Policy

SHIPPING COSTS

 Standard shipping is FREE:
· Domestic: Standard shipping to mainland Spain | Canary Islands and Balearic Islands for orders over €200 
· European Union: for orders over €200
· USA: for orders over $200
· Rest of the world: for orders over €300
 
For orders under €200 in Europe and €300 in the rest of the world, shipping costs are: Balearic Islands: €4.90 | Andorra, Portugal: €4.90 | Canary Islands: €8.90 | Portugal, Andorra €4.90 | Austria, Belgium, Germany, France, Netherlands, Italy, Bulgaria, Estonia, Hungary, Latvia, Poland, Romania €5.90 | USA: $5.99 | Rest of EU from €9.90 | International from $19.90
 
For other destinations and express shipping, shipping costs are detailed at checkout. 
Shipments outside the European Union may be subject to customs duties, which will be borne by the customer.

DELIVERY TIMES FOR IN-STOCK ITEMS

Domestic: For in-stock orders with immediate delivery, we offer guaranteed deliveries within 48/72 business hours in mainland Spain from when the order leaves our warehouse. If you want your package to arrive sooner, you can select express shipping (24/48h).

International: For in-stock orders with immediate delivery, we offer guaranteed deliveries within 10 business days in the EU. For the rest of the world, delivery days may increase depending on the destination. If you want your package to arrive sooner, you can select express shipping.

In-stock items available for immediate delivery are prepared and handed over to the carrier within a maximum of two business days (excluding pre-order items). Pre-order items will be shipped just as quickly once they are available for shipment according to the dates indicated on the product page. 

We will do our best to deliver the order within the established times; however, during promotional periods, the delivery time may be longer than indicated. 

DELIVERY INCIDENTS

Several delivery attempts will be made according to the carrier chosen at checkout. If for any reason they have not been able to contact you to arrange delivery and you have not received your order correctly, you can contact us at hello@matchajeans.com so we can provide you with contact information or help you with whatever is necessary. 

We recommend that you review the address provided when placing your order to ensure that the data is correct and complete, as it is not possible to change the address once the shipment has been made without incurring an additional shipping cost. If you find any incorrect data, please contact us as soon as possible at hello@matchajeans.com.

It is the customer's responsibility to be available for proper delivery of their order, or failing that, to pick up their package within the time specified by the carrier. If your order is returned to the warehouse, we will ask you to pay the required shipping cost to reship it.

ORDER TRACKING

You can track your shipment using the link you will find in the email confirming the shipment of your order.

You can also check the status of the shipment by accessing the logistics company's website and entering the tracking number in the shipment tracking block.