Refund policy

We acknowledge that there may be instances where you are not completely satisfied with the products you have purchased. We also recognize that manufacturing defects can occur on rare occasions. To address these situations, we have implemented a return policy, allowing you to return the items you have purchased. Please follow the instructions provided below to initiate a return:

CONDITIONS AND RETURN PERIOD

The MATCHA JEANS return policy is 30 days from product receipt. 

If it's been more than 30 days, unfortunately, we can't offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If the item being returned is not in its original condition or is damaged for reasons not due to our error, only partial refunds will be given.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a certain number of days.

LATE OR MISSING REFUNDS

If you have not yet received your refund, we recommend the following steps to ensure a smooth resolution: 

Double-check your bank account: Verify your bank account statement to confirm if the refund has been processed. Sometimes, it may take a few business days for the refund to be officially reflected in your account.

If you have already done all of the above and still have not received your refund, you can contact us by writing to hello@matchajeans.com.

Double-check your bank account: Verify your bank account statement to confirm if the refund has been processed. Sometimes, it may take a few business days for the refund to be officially reflected in your account.

2. Contact your credit card company: If you made the purchase using a credit card, get in touch with your credit card company to inquire about the status of the refund. They can provide you with more details and information regarding the refund processing timeline.

3. Reach out to your bank: Contact your bank directly and inform them about the situation. They can assist you in understanding if there are any processing delays or issues from their end that may be causing the delay in the refund reflecting in your account.

4. Contact us for further assistance: If you have completed the above steps and still have not received your refund, please reach out to us by writing to [contact email/phone number]. We will promptly investigate the matter and provide you with the necessary support to resolve the issue.

We appreciate your patience throughout this process, and we are committed to ensuring that your refund is processed in a timely manner.

CHANGES

We only replace items if they are faulty or damaged. If you need to exchange it for the same item, please email us at hello@matchajeans.com and send your article to: NÀPOLS 255B, 4 2, Barcelona, 08025, Spain.

Depending on where you live, the time it takes to receive your product exchange may vary.

 

DEVOLUTION COSTS

The shipping costs to return your item are your responsibility, except in the case of defective items. Shipping costs are not refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

 

Privacy Policy

This Privacy Policy describes how your personal information is collected, used and shared when you visit or make a purchase from www.matchajeans.com (hereinafter referred to as the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. In addition, as you navigate through the Site, we collect information about the individual web pages or products you view, the web pages or search terms that referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information”.

We collect device information through the use of the following technologies:

COOKIES

Here is a list of cookies we use. We list them so you can choose if you want to opt out or not.

_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

_shopify_visit, no data held, Lasts 30 minutes from the last visit, used by our web provider's internal statistics tracker to store the number of visits.

_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, counts the number of visits to the Site by a unique user.

cart, unique token, persistent for 2 weeks, saves information about the content of your cart. 

_secure_session_id, unique token, sessional

storefront_digest, unique token, indefinite If the store has a password, it is used to determine if the visitor has access. 

- "Log Files" track actions that occur on the Site and collect data, including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons”, “tags” and “pixels” are electronic files used to record information about how you browse the Site.

In addition, when you make a purchase or attempt to make a purchase through the Site, we collect certain information, including your name, billing address, shipping address, payment information (including credit card numbers), email address and phone number. We refer to this information as "Order Information."

When we talk about “Personal Information” in this Privacy Policy, we mean both Device Information and Order Information.

 

 

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information we collect generally to prepare orders placed through the Site (including processing your payment information, arranging for shipments, and providing invoices and/or order confirmations). In addition, we use this Order Information to: communicate with you; Screen our orders for fraud or potential risks; and when in accordance with the preferences you shared with us, we provide you with information or advertising related to our products or services.

We use the Device Information we collect to help us screen for potential risk and fraud (in particular, your IP address), and generally to improve and optimize our Site (for example, by generating reports and statistics about how our customers browse and interact with the Site and to evaluate the success of our advertising and marketing campaigns).

 

 

SHARE YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify technology in our online store. You can learn more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site. You can learn more about how Google uses your Personal Information here: https://www.google.com/intl/es/policies/privacy/. You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to protect our rights.

 

BEHAVIOR-DRIVEN ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications that we believe may be of interest to you. For more information on how targeted advertising works, you can visit the Network Advertising Initiative ("NAI") educational page at http://www.networkadvertising.org/understanding-online-advertising/how -does-it-work.

You can unsubscribe from targeted advertising using the following links:

 FACEBOOK: https://www.facebook.com/settings/?tab=ads

 GOOGLE: https://adssettings.google.com/authenticated?hl=es

In addition, you can opt out of some of these services by visiting the Digital Advertising Alliance opt-out portal at: ttp://optout.aboutads.info/.

 

 

DO NOT TRACK

Please note that we do not alter our Site's data collection and use practices when we see a Do Not Track signal from your browser.

 

 

YOUR RIGHTS

If you are a European resident, you have the right to access the personal information we hold about you and to request that your personal information be corrected, updated or deleted. If you wish to exercise this right, please contact us using the contact information below.

Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site) or to pursue our legitimate business interests listed above. Also, please note that your information will be transferred outside of Europe, including Canada and the United States.

 

 

DATA RETENTION

When you place an order through the Site, we will retain your Order Information for our records unless and until you ask us to delete this information.

 

 

CHANGES

We may update this privacy policy from time to time to reflect, for example, changes in our practices or for other operational, legal or regulatory reasons.

 

 

CONTACT US

For more information about our privacy practices, if you have any questions, or if you wish to make a complaint, please contact us by email at hello@matchajeans.com

 

 

Terms of service

Terms and conditions of use

These Terms and Conditions govern the contractual relationship for the purchase of products offered by MATCHA JEANS, S.L. through its online store. By accessing and using our online store, you agree to comply with and be bound by these Terms and Conditions.

 

The Terms and Conditions of sale described below exclusively govern the contractual relations between any user of the MATCHA JEANS website (hereinafter referred to as "Client") and the seller, which is the company of MATCHA JEANS, S.L. (hereinafter referred to as "MATCHA JEANS" or also as "We") and owner of the online store: www.matchajeans.com with registered office at C/Nàpols 187, 7a planta, 08013 Barcelona, with CIF B16822504 and registered in the R.M. of Barcelona Volume 47970 Folio 192, Page B-567900, Registration 1, dated August 23, 2021.

 

OBJECT

The object of these Terms and Conditions of purchase is the supply by MATCHA JEANS of the products offered in its Online Store, in exchange for an economic benefit.

 

ENTRY INTO FORCE

These Terms and Conditions, together with your order confirmation, constitute the contract between MATCHA JEANS and the Customer for the supply of products. No other Terms and Conditions will apply.

It will be understood that the Client agrees with the general conditions provided in this text from the moment in which he accepts that he has read and agrees with these Terms and Conditions.

 

MAKE AN ORDER

In order to place an order, the Customer must be at least 18 years old.

The Client must carry out the entire purchase process and make the payment with any of the systems that the page provides.

When the Client places his order, we will send them an order number.

By placing your order, you are allowing us to make an offer to purchase the products you have selected in accordance with these Terms and Conditions. MATCHA JEANS may or may not accept your offer.

If we accept your order, we will notify the customer of our acceptance by issuing an order confirmation. We will send your order confirmation by email, provided that the Customer has provided us with their email address in their personal data form. If we cannot accept your order, we will contact the Client to inform you through any of the means that the client has provided us as a means of contact in your order.

Although we will make every effort to supply you with the products listed in your order confirmation, there may be times when we are unable to supply such products due to, for example, the products not being in stock. In these cases we will contact the Customer to inform them and perhaps suggest alternative products that they may wish to purchase. If you do not accept our suggestions, we will cancel your order in relation to the products that we cannot supply and we will return any sum of money that you have paid us for these products. The return of these sums of money will be the limit of our responsibility towards the Client in the event that it is impossible for us to supply the requested products.

 

SUPPLY OF YOUR PRODUCTS

We will supply you with the products indicated in your order confirmation, in accordance with these Terms and Conditions.

 

PRODUCT INFORMATION

We pay great attention to the information regarding the characteristics of the products through technical descriptions from collaborating companies and manufacturers, and photographs that illustrate the products. All this is done within the limits of the technique and respecting the best market standards.

PRICES

The price of each product will be clearly determined on the website. The price and conditions of the products offered may vary, but in any case the price and conditions that existed when placing the order will always apply to the Client.

We reserve the right to charge the order from the moment it is received.

The sale prices indicated in our Online Store are shown as follows:

If the customer lives in the European Union, all prices include VAT, but we deduct this amount from the total if the shipment is made to VAT-exempt areas. The customer only has to indicate it in the "Additional Information" field when placing his order.

Shipping service costs are not included in the price of the products, they are borne by the Customer and will be added to the total amount of the selected products. You will be informed of these expenses before confirming the order and finalizing the contracting process.

International customers may be required to pay customs charges upon receipt of shipment. . 

We reserve the right to change our prices at any time. However, we undertake to apply the rates in force indicated on the portal at the time the order is placed by the Client.

AVAILABILITY

It should be noted that orders will be shipped within the limits of available stock. If one of the items ordered is not in stock, we undertake to contact the Customer as soon as possible (from the date on which the order was placed) to inform them of the period in which we can send their product(s) . If you are not interested in waiting, you can request a refund of the amounts you have paid for that item.

PAYMENT OF THE PRODUCTS

If our security department suspects any anomaly or fraud, MATCHA JEANS reserves the right to void the transaction for security reasons.

MATCHA JEANS makes payment by card available to the Client. Online payment by credit card is made through the "Secure Socket Layer" security system, which encrypts your bank details when they are transmitted over the internet. For security reasons, MATCHA JEANS verifies all orders paid by bank card. We accept cards from American Express, Maestro and any Visa and MasterCard registered in the secure payment system Verified by Visa. In addition, for any order whose amount is greater than 300 euros, the payment may be processed through the 3-D Secure system, for which the Customer will be sent an SMS with a code that must be entered in the payment process with the objective to verify your identity.

In the event that the purchase has been made by a final consumer or a company, the corresponding invoice will be issued. Both will contain the breakdown corresponding to the Value Added Tax, if applicable, and the shipping costs.

DELIVERY OF THE PRODUCTS

We will send the Customer their products to the delivery address that appears on their personal data form.

On the website, specifically in the shopping basket, the amount of shipping costs is indicated before the purchase is made.

If the item indicates "in stock" when placing the order, the period between placing the order and the delivery date will be 48/72 working hours from our validation of the payment received. If the item is not in stock at the time the order is placed, we will contact the Customer to inform them accordingly. The estimated delivery times are for orders placed in the peninsula and may vary if they are made from the Balearic Islands, the Canary Islands, Ceuta or Melilla.

We will deliver the product once it has been verified that the effective payment has been executed correctly.

We understand hours and days as business hours and days, thus excluding Saturdays and Sundays and holidays. If for any reason attributable to MATCHA JEANS this period is exceeded, we will notify the Client of the incident and propose alternative solutions.

The Customer agrees that he or another designated person be at the indicated address to receive the package. In case of not being there the first time, the carrier will insist several times. If the order still cannot be delivered, it will be deposited in the nearest delegation of the shipping company that manages the package. In the event that the package could not finally be delivered and was returned, the Customer would be reimbursed the payment made for the products less the costs of shipping or returning the merchandise, which will be borne by the Customer.

PRODUCT WARRANTY

All products offered by MATCHA JEANS are guaranteed. We promise to replace a new one or make the corresponding payment if any of your products suffer from a manufacturing defect within 14 days of delivery. In this case, all the costs of returning the product and shipping the new product or the repaired product are paid by MATCHA JEANS.

The consumer must inform us of the lack of conformity of the product within 14 days from when he became aware of it by email that he wishes to return a product. In this way, we will organize the return in the most suitable way. In the event that the problem of said product is not under warranty, it will be the consumer who pays the possible additional expenses that may arise from said return.

AFTER-SALES SERVICE

If you wish to contact our Customer Service: you can send us an email to hello@matchajeans.com

OBLIGATIONS OF MATCHA JEANS AND THE CUSTOMER

MATCHA JEANS undertakes to make available to the Client all the necessary information regarding the products it offers as well as the orders. MATCHA JEANS is not responsible for the non-execution of these conditions in case of force majeure or an unforeseeable event, either by the Client or by a person outside the contract.

The Client agrees to fill in the order forms and their fields according to the instructions indicated. MATCHA JEANS will protect data in accordance with the law. The Client also undertakes to pay the price of the product, with the corresponding taxes and shipping costs.

We remind you that it is advisable to keep a copy of the data contained in the purchased products. MATCHA JEANS is not responsible for any loss of data, files or, in general, for any damage resulting from a backup failure by the Customer of the data contained in the purchased products.

MATCHA JEANS is not responsible for the consequences that may result from improper use of the products sold in its Online Store.

COMMENTS

All reviews written by Customers are controlled by the marketing team. If the opinions received violate the law, ethics or morals (abusive advertising, defamation, insults, comments out of context...), MATCHA JEANS reserves the right to reject or modify said opinions.

PERSONAL DATA PROTECTION

The personal data that the Client must provide us with are essential for sending orders and drafting invoices. The absence of these data will lead to the automatic cancellation of orders. By registering on the page, the Client agrees to provide us with valid personal data, data that allows the provision of the service by MATCHA JEANS and the correct identification of the registered Client, as well as the sending of information and advertising of the different products and offers that MATCHA JEANS may have on its web pages.

INTELLECTUAL PROPERTY

All the content of the MATCHA JEANS Online Store and its own channels (illustrations, texts, names, brands, images, videos) is the property of MATCHA JEANS. Any partial or total reproduction of the content through any procedure and on any medium is subject to prior and express authorization from MATCHA JEANS.

APPLICABLE LAW AND JURISDICTION

This contract will be interpreted and governed in accordance with current Spanish and European legislation.

These general conditions are ruled by the Spanish Law. The parties submit, at their option, for the resolution of conflicts and waiving any other jurisdiction, to the courts and tribunals of the user's domicile.

REGARDING PROMOTIONS AND COUPONS

All promotions and coupons have an expiration of one month if the promotion does not specify otherwise.

Promotions that are discount coupons will always be applied solely and exclusively to the value of the product.

MATCHA JEANS reserves the right to cancel a promotion to that person who makes incorrect use of it, or who, under different identities, acquires numerous units of the promotion.

MODIFICATION OF THE GENERAL CONDITIONS

MATCHA JEANS reserves the right to modify, at any time and without prior notice, the presentation and configuration of the website, as well as the General Conditions of Use. Clients will always have these General Conditions in a visible, freely accessible place. for as many inquiries as you want to make. Customers must carefully read these General Conditions of Use each time they access the website. In any case, the acceptance of the General Conditions of Use will be a previous and essential step to contracting any service available through the website.

You can send us an email to hello@matchajeans.com

 

 

shipping policy

NATIONAL SHIPPING

 

Standard shipping

Zone Tarifa Transit time free shipping

Spain (peninsula) free 48/72h > 200€

Balearic Islands 7,5€ 48/72h > 200€

 

premium shipping

Zone Tarifa Transit time free shipping

Spain (peninsula) 5,5€ 48/72h > 200€

Balearic Islands 9,5€ 48/72h > 200€

 

DELIVERY TIMES

We understand that as a customer you expect to receive your order as soon as possible, that is why we work to deliver your order quickly and with guaranteed deliveries of 48/72 working hours in the Peninsula from the moment the order leaves our warehouse. If you want your package to arrive sooner, you can select fast delivery (24/48h). 

 

In order to know when your order is shipped, you have to take into account that the orders are prepared and placed in the hands of the carrier within a maximum of 24 working hours. Therefore, if you place your order on a business day, you will receive it a maximum of four business days later (24 hours for preparation and 72 hours for shipping). Orders placed on weekends or holidays are processed the next business day.

 

The delivery time is calculated based on the duration from when the order departs our warehouse until it reaches its final destination. You will receive an email confirming the change of status to "sent" once your order has been picked up by our courier agency. This email serves as an indication that your package is in route to its destination.

 

We will do everything possible to deliver the order within the established times, even so, during promotional periods, the delivery time may be longer than indicated. 

 

INCIDENTS IN THE DELIVERY

A first delivery will be made to the indicated shipping address and if at the time of delivery you are absent, the courier will call you at the number you indicated in your MATCHA JEANS user to set another delivery time. If you are also absent on the second delivery, the order will remain in the delegation in your area so that you can pick it up at the agency. If for some reason they have not been able to contact you to arrange delivery and you have not received your order within a maximum of 72 hours, you can contact us at hello@matchajeans.com so that we can provide you with contact information or help in whatever is necessary. 

 

We recommend that you review the address indicated when placing your orders to ensure that the data is correct and complete, since it is not possible to change the address once the shipment has already been made without generating an additional shipping cost. If you detect any incorrect information, contact us as soon as possible at hello@matchajeans.com.

 

ORDER TRACKING

You can track your shipment using the link that you will find in the email that confirms the shipment of your order.

 

You can also find out the status of the shipment by accessing the logistics company's website and entering the tracking number in the shipment tracking block.

 

INTERNATIONAL DELIVERIES

For international shipments, the delivery time depends on the country of destination and is between 72 and 96 working hours. 

 

In all cases after making the payment you will receive an email with the purchase confirmation. Within 1 business day after purchase, you will receive confirmation that your order has been shipped in the same way, detailing all instructions for reviewing and tracking your order.

 

The cost of shipping to countries of the European Union is €14.99. 

 

 

Legal warning

LEGAL WARNING

MATCHA JEANS, S.L., responsible for the website, hereinafter MATCHA JEANS or Responsible, makes this document available to users, with which it intends to comply with the obligations set forth in Law 34/2002, of July 11, of Services of the Information Society and Electronic Commerce (LSSICE), BOE No. 166, as well as informing all users of the website regarding the conditions of use.

Any person who accesses this website assumes the role of User, committing to the observance and strict compliance with the provisions set forth herein, as well as any other legal provision that may be applicable.

MATCHA JEANS reserves the right to modify any type of information that may appear on the website, without there being any obligation to give advance notice or inform users of said obligations, with publication on the MATCHA JEANS website being understood as sufficient.

 

IDENTIFICATION DATA

Domain name: matchajeans.com

Trade name: Matcha Jeans

Company name: Matcha Jeans, S.L. NIF: B-16822504

Registered office: C. Naples 187 7th floor, 08013 Barcelona

Registered in the Registry (Commercial / Public): Barcelona Mercantile Registry: Volume 47970 Folio 192, Page B-567900, Inscription 1, dated August 23, 2021.

 

INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS

The website, including but not limited to its programming, editing, compilation and other elements necessary for its operation, the designs, logos, text and/or graphics, are the property of the Responsible Party or, if applicable, have a license. or express authorization by the authors. All the contents of the website are duly protected by the regulations of intellectual and industrial property, as well as registered in the corresponding public registries.

Regardless of the purpose for which they were intended, the total or partial reproduction, use, exploitation, distribution and marketing, in any case requires the prior written authorization of the Responsible. Any use not previously authorized is considered a serious breach of the intellectual or industrial property rights of the author.

The designs, logos, text and/or graphics not belonging to the Responsible Party and that may appear on the website, belong to their respective owners, who are themselves responsible for any possible controversy that may arise with respect to them. The Responsible expressly authorizes third parties to redirect directly to the specific contents of the website, and in any case redirect to the main website of cratevo.com.

The Responsible recognizes in favor of their owners the corresponding intellectual and industrial property rights, and their mere mention or appearance on the website does not imply the existence of rights or any responsibility over them, nor does it imply endorsement, sponsorship or recommendation by the same. .

To make any type of observation regarding possible breaches of intellectual or industrial property rights, as well as any of the contents of the website, you can do so via email hello@matchajeans.com

 

DISCLAIMER

The Responsible is exempt from any type of responsibility derived from the information published on its website provided that this information has been manipulated or introduced by a third party unrelated to it.

Use of Cookies

This website may use technical cookies (small information files that the server sends to the computer of the person accessing the page) to carry out certain functions that are considered essential for the proper functioning and display of the site. The cookies used are, in any case, temporary, with the sole purpose of making browsing more efficient, and disappear when the user's session ends. In no case, these cookies provide personal data by themselves and will not be used to collect them.

Through the use of cookies it is also possible that the server where the website is located recognizes the browser used by the user in order to make navigation easier, allowing, for example, access by users who have previously registered to the areas, services, promotions or contests reserved exclusively for them without having to register for each visit. They can also be used to measure the audience, traffic parameters, control the progress and number of entries, etc., being technically dispensable cookies in these cases, but beneficial for the user. This website will not install dispensable cookies without the prior consent of the user.

The user has the possibility of configuring his browser to be alerted of the reception of cookies and to prevent their installation on his computer. Please consult your browser's instructions for further information.

link policy

From the website, you may be redirected to content from third-party websites. Given that the Responsible Party cannot always control the contents introduced by third parties on their respective websites, it does not assume any type of responsibility with respect to said contents. In any case, it will proceed to the immediate withdrawal of any content that could contravene national or international legislation, morality or public order, proceeding to the immediate withdrawal of the redirection to said website, informing the competent authorities of the content. in question.

The Responsible is not responsible for the information and content stored, by way of example but not limitation, in forums, chats, blog generators, comments, social networks or any other means that allows third parties to publish content independently on the website. of the Responsible. However, and in compliance with the provisions of articles 11 and 16 of the LSSICE, it is made available to all users, authorities and security forces, actively collaborating in the removal or, where appropriate, blocking of all those contents that may affect or contravene national or international legislation, the rights of third parties or morality and public order. In the event that the user considers that there is any content on the website that could be susceptible to this classification, please notify the website administrator immediately.

This website has been reviewed and tested to work properly. In principle, correct operation can be guaranteed 365 days a year, 24 hours a day. However, the Controller does not rule out the possibility that there may be certain programming errors, or that force majeure, natural disasters, strikes or similar circumstances may occur that make access to the website impossible.

IP addresses

The website's servers may automatically detect the IP address and domain name used by the user. An IP address is a number automatically assigned to a computer when it connects to the Internet. All this information is recorded in a server activity file that allows the subsequent processing of the data in order to obtain only statistical measurements that allow knowing the number of page impressions, the number of visits made to the web servers, the order of visits, the access point, etc.

 

APPLICABLE LAW AND JURISDICTION

For the resolution of all disputes or issues related to this website or the activities developed therein, Spanish legislation will apply, to which the parties expressly submit, being competent to resolve all disputes arising or related to its use the Courts and Tribunals closest to Barcelona.