EXCHANGES & RETURNS
Easy returns within 20 days.
FREE returns for store credit.
Refunds to original payment methor or store credit available.
Start a return
You can make a return within 20 DAYS of receiving it.
The easiest and fastest way to exchange an item is to place a new order and return the original item, selecting store credit as your refund method. Returns are FREE when you choose store credit.
If you choose a refund to your original payment method, return shipping costs will be deducted from your refund.
Steps to follow for ONLINE purchases:
1. Fill out the exchange and return form to obtain a shipping label:
2. You will receive an email with instructions for returning the product. Print and attach the provided shipping label to the package before delivery or pickup.
3. You have 5 calendar days from initiating the return to send the package.
Defective products:
For defective products, please send an email to hello@matchajeans.com with photos of the defective product and the order number so we can provide a solution.
Refund Policies
The refund is processed once the returned merchandise has been received and verified as specified on this page. This process may take between 15-20 days.
Items must be returned in their original condition, with the label unremoved, with no signs of use, damage, stains, odors, or any other condition that would prevent them from being resold as new. It is also mandatory to include the original packaging, tags, and any accessories that were part of the product. Once the product has been reviewed and the return approved, the refund may take an additional 3-5 business days, depending on the payment method.
Return fees
Return Fees:
Returns are FREE with store credit.
If you choose a refund to your original payment method, a return fee of $7.50 applies to the first item, plus $2.00 for each additional item returned.