Terms of service

Terms and Conditions of Use

These are the Terms and Conditions that regulate the contractual relationship for the acquisition of products that MATCHA JEANS, S.L. (hereinafter MATCHA JEANS) offers in its online store.

The Terms and Conditions of sale described below exclusively govern the contractual relations between any user of the MATCHA JEANS website (hereinafter referred to as "Client") and the seller, which is the company of MATCHA JEANS, S.L. (hereinafter referred to as "MATCHA JEANS" or also as "We") and owner of the online store: www.matchajeans.com with registered office at C/Nàpols 187, 7a planta, 08013 Barcelona, with CIF B16822504 and registered in the R.M. of Barcelona Volume47970 Folio 192, Sheet B-567900, Registration 1, dated August 23, 2021.

 

OBJECT

The object of these Terms and Conditions of purchase is the supply by MATCHA JEANS of the products offered in its Online Store, in exchange for an economic benefit.

 

ENTRY INTO FORCE

These Terms and Conditions, together with your order confirmation, constitute the contract between MATCHA JEANS and the Client for the supply of products. No other Terms and Conditions will apply.

It will be understood that the Client agrees with the general conditions provided in this text from the moment in which he/she accepts that he/she has read and agrees with these Terms and Conditions.

MAKE AN ORDER

In order to place an order, the Client must be at least 18 years old.

The Client must carry out the entire purchase process and make the payment with any of the systems that the page provides.

When the Client places his/her order, we will send him/her an order number.

By placing your order, you are making us an offer to purchase the products you have selected in accordance with these Terms and Conditions. MATCHA JEANS may or may not accept your offer.

If we accept your order, we will notify the customer of our acceptance by issuing an order confirmation. We will send your order confirmation by email, provided that the Customer has provided us with their email address in their personal data form. If we cannot accept the order, we will contact the Client to inform him/her through any of the means of contact that the client has provided in the order.

Although we will make every effort to supply you with the products listed in your order confirmation, there may be times when we are unable to supply such products due to, for example, the products not being in stock. In these cases we will contact the Client to inform them and perhaps suggest alternative products that they may wish to purchase. If you do not accept our suggestions we will cancel your order in relation to the products that we cannot supply and we will return any sum of money that you have paid us for these products. The return of these sums of money will be the limit of our responsibility towards the Client in the event that it is impossible for us to supply the requested products.

 

SUPPLY OF YOUR PRODUCTS

We will supply you with the products indicated in your order confirmation, in accordance with these Terms and Conditions.

 

PRODUCT INFORMATION

We pay great attention to the information regarding the characteristics of the products through technical descriptions from collaborating companies and manufacturers, and photographs that illustrate the products. All this is done within the limits of the technique and respecting the best market standards.


PRICES

The price of each product will be clearly determined on the website. The price and conditions of the products offered may vary, but in any case the price and conditions that existed when placing the order will always apply to the Client.

We reserve the right to charge the order from the moment it is received.

The sale prices indicated in our Online Store are shown as follows:

If the client lives in the European Union, all prices include VAT, but we deduct this amount from the total if the shipment is made to VAT-exempt areas. The customer only has to indicate it in the "Additional Information" field when placing his/her order.

Shipping service costs are not included in the price of the products, they are borne by the Client and will be added to the total amount of the selected products. You will be informed of these expenses before confirming the order and finalizing the contracting process.

We reserve the right to change our prices at any time. However, we undertake to apply the rates in force indicated on the portal at the time the order is placed by the Client.


AVAILABILITY

It should be noted that orders will be shipped within the limits of available stock. If one of the items ordered is not in stock, we undertake to contact the Client as soon as possible (from the date on which the order was placed) to inform them of the period in which we can send their product(s) . If you are not interested in waiting, you can request a refund of the amounts you have paid for that item.


PAYMENT OF THE PRODUCTS

If our security department suspects any anomaly or fraud, MATCHA JEANS reserves the right to void the transaction for security reasons.

MATCHA JEANS makes card payment and other express payment methods (Paypal, Shop Pay, Google Pay and Apple Pay) available to the Client. Online payment by credit card is made through the "Secure Socket Layer" security system, which encrypts your bank details when they are transmitted over the internet. For security reasons, MATCHA JEANS verifies all orders paid by bank card. We accept cards from American Express, Maestro and any Visa and MasterCard registered in the secure payment system Verified by Visa. In addition, for any order whose amount is greater than 300 euros, the payment may be processed through the 3-D Secure system, for which the Client will be sent an SMS with a code that must be entered in the payment process with the objective to verify your identity.

In the event that the purchase has been made by a final consumer or a company, the corresponding invoice will be issued. Both will contain the breakdown corresponding to the Value Added Tax, if applicable, and the shipping costs.


DELIVERY OF THE PRODUCTS

We will send the Client his/her products to the delivery address that appears on his/her personal data form.

On the website, specifically in the shopping basket, the amount of shipping costs is indicated before the purchase is made.

If the item indicates "in stock" when placing the order, the period between placing the order and the delivery date will be five working days from our validation of the payment received. If the item is not in stock at the time of placing the order, we will contact the Client to inform them accordingly. The estimated delivery times are for orders placed in the Spanish Peninsula and may vary if they are made from the Balearic Islands, the Canary Islands, Ceuta or Melilla.

We will deliver the product once it has been verified that the effective payment has been executed correctly.

We understand hours and days as business hours and days, thus excluding Saturdays and Sundays and holidays. If, for any reason attributable to MATCHA JEANS, this period is exceeded, we will notify the Client of the incident and propose alternative solutions.

The Client agrees that he/she or another designated person be at the indicated address to receive the package. In case of not being there the first time, the carrier will try several times. If the order still cannot be delivered, it will be left in the nearest collection point of the shipping company that manages the package. In the event that the package could not finally be delivered and was returned, the Client would be reimbursed the payment made for the products less the costs of shipping or returning the merchandise, which will be borne by the Client.


PRODUCT WARRANTY

All products offered by MATCHA JEANS are guaranteed. We promise to replace a new one or make the corresponding payment if any of your products suffer from a manufacturing defect within 14 days of delivery. In this case, all the costs of returning the product and shipping the new product or the repaired product are paid by MATCHA JEANS.

The client must inform us of the lack of conformity of the product within 14 days from when he/she became aware of it by email that he/she wishes to return a product. In this way, we will organize the return in the most suitable way. In the event that the problem of said product is not under warranty, it will be the client who pays the possible additional expenses that may arise from said return.


AFTER-SALES SERVICE

If you wish to contact our Customer Service: you can send us an email to hello@matchajeans.com


OBLIGATIONS OF MATCHA JEANS AND THE CUSTOMER

MATCHA JEANS undertakes to make available to the Client all the necessary information regarding the products it offers as well as the orders. MATCHA JEANS is not responsible for the non-execution of these conditions in case of force majeure or an unforeseeable event, either by the Client or by a person outside the contract.

The Client agrees to fill in the order forms and their fields according to the instructions indicated. MATCHA JEANS will protect data in accordance with the law. The Client also undertakes the responsibility to pay the price of the product, with the corresponding taxes and shipping costs.

We remind you that it is advisable to keep a copy of the data contained in the purchased products. MATCHA JEANS is not responsible for any loss of data, files or, in general, for any damage resulting from a backup failure by the Client of the data contained in the purchased products.

MATCHA JEANS is not responsible for the consequences that may result from improper use of the products sold in its Online Store.


COMMENTS

All reviews written by Clients are controlled by the marketing team. If the opinions received violate the law, ethics or morals (abusive advertising, defamation, insults, comments out of context...), MATCHA JEANS reserves the right to reject or modify said opinions.


PERSONAL DATA PROTECTION

The personal data that the Client must provide us with are essential for sending orders and drafting invoices. The absence of this data will lead to the automatic cancellation of orders. By registering on the page, the Client agrees to provide us with valid personal data, data that allows the provision of the service by MATCHA JEANS and the correct identification of the registered Client, as well as the sending of information and advertising of the different products and offers that MATCHA JEANS may have on its web pages.


INTELLECTUAL PROPERTY

All the content of the MATCHA JEANS Online Store and its own channels (illustrations, texts, names, brands, images, videos) is the property of MATCHA JEANS. Any partial or total reproduction of the content through any procedure and on any medium is subject to the prior and express authorization of MATCHA JEANS.


APPLICABLE LAW AND JURISDICTION

This contract will be interpreted and governed in accordance with current Spanish and European legislation.

These general conditions are ruled by the Spanish Law. The parties submit, at their option, for the resolution of conflicts and waiving any other jurisdiction, to the courts and tribunals of the user's domicile.


REGARDING PROMOTIONS AND COUPONS

All promotions and coupons have an expiration of one month if the promotion does not specify otherwise.

Promotions that are discount coupons will always be applied solely and exclusively to the value of the product.

MATCHA JEANS reserves the right to cancel a promotion to that person who makes incorrect use of it, or who, under different identities, acquires numerous units of the promotion.


MODIFICATION OF THE GENERAL CONDITIONS

MATCHA JEANS reserves the right to modify, at any time and without prior notice, the presentation and configuration of the website, as well as the General Conditions of Use. Clients will always have these General Conditions in a visible, freely accessible place for as many inquiries as he/she wants to make. Clients must carefully read the General Conditions of Use each time they access the website. In any case, the acceptance of the General Conditions of Use will be a previous and essential step to contracting any service available through the website.

You can send us an email to hello@matchajeans.com