FAQ'S

What is Matcha Jeans?

Matcha Jeans is a jeans brand specifically designed to adapt to your body and lifestyle, ensuring quality and comfort. 

Crafted with the finest elastic denim material and tailored exclusively for active lifestyles. Our jeans seamlessly mold to your body, allowing freedom in every step. Our design not only prioritizes comfort but also ensures you look absolutely amazing.

If you struggle to find the perfect jeans, we're here to help. Welcome ;) 

 

Why should I buy Matcha Jeans? 

Long story short, they are the most comfortable jeans you will ever find.

If you still need more reasons:

- They feel amazing thanks to the high-quality standard we hold

- No tight squeezes or empty spaces, they're very elastic

- There's a model for every occasion

- Designed and produced in Spain

- Created by two women just like you

- Perfect for being on the go

 

How are the models different?

If you're unsure which model to choose, here can check our comparison table here.

 

What size am I? 

Each model and color has specific measurements, so we recommend using our "Size Chart" which you can find for each model on its product page. This way we can ensure you'll find the perfect "match" between your body and the jeans! 

 

How long does it take for the order to be ready for shipment?

Orders for products in stock, which are available for immediate shipment, are diligently processed and promptly handed over to the carrier within a maximum of two working days from the time the order is placed.

For products that are available for pre-sale, information will be provided on the product page. If you require further details or have any additional inquiries, please do not hesitate to contact us. We are more than happy to assist you with any information you may need. hello@matchajeans.com

 

What shipping method does Matcha Jeans use and how much does shipping cost?

At Matcha Jeans, we work with reputable shipping partners to ensure efficient delivery of our products. We are pleased to offer free standard shipping within the Spain peninsula. For international shipments, we provide free shipping on orders over €200 for Europe and over €300 for other destinations. To determine the shipping cost for other services or destinations, please refer to our pricing page, where you can find the relevant information. You can check the price of the rest of the services here 

 

How many days does it take for the order to arrive once shipped?

We work to deliver your order as soon as possible and with guaranteed deliveries of (48-72) working hours in the peninsula since the order leaves our warehouse. If you want your package to arrive sooner, you can select fast delivery (24-48 hrs). For all other destinations in Spain and international shipments, transit times may increase.

 

What is the return and exchange policy? 

You have 20 days from receipt of the order to request an exchange or a return of the product. You can find the exchange and return policy here

You can request it by sending an e-mail to hello@matchajeans.com.

We strongly remind you that your item must be unused, in the same condition in which you received it with the original packaging.